Customer Support

Partnering with Mint Live will allow you to focus on other aspects your business, whilst we can concentrate on delighting your customers!

Here at Mint Live, our dedicated team of friendly customer service agents will answer customer queries quickly and professionally through multiple mediums. Taking the time to learn the ins and outs of your business/ products ensures that we will always provide the best customer experience possible.


Phone support services:

  • Taking both inbound and outbound calls on your behalf.

  • Dealing with customer queries and complaints.

  • Completing feedback calls.

  • Taking orders over the phone and placing them on your existing ordering systems

  • Calling leads that have expressed interest in your business

In addition to phone support, we:

  • Monitor and manage inboxes.

  • Use live chat and social media to communicate with and resolve your customer’s queries.

Enquire below to find out more information and about everything else we're able to help with.


Whether you are looking for team members to integrate into your existing team or just to jump in when you're busy we are here to help.

We have friendly and efficient team members on hand when you need them

minimum tickets

Unlike many similar companies, we do not expect you to commit to a minimum number of tickets to use our service.

We understand as a small/growing business that you can’t always guarantee the number of emails or calls you will receive in a month.



We pride ourselves on our flexibility and being able to work around you.

Our promise is to support you in every way possible, so we will only charge for the time spent and not a minute more.

Customer support team

Inbound Calls

Customers may call your business for many different reasons, whether it is a core function of your business model or an extension of your customer service offering. If you are a growing business or are heading into your peak periods, we can support you to ensure that a call isn't missed. We throughly learn your business and the product you're selling/service you're providing to enable us to take calls on your behalf without compromise when it comes to the quality of service provided.

Outbound Calls

Outbound calls can be needed for many different reasons in various aspects of your business. We can utilise our team and expertise to make these calls on your behalf. Whether thats contacting leads, making business enquiries or any other call that needs to be made, we are able to help. No job is too big or too small. We use numerous softwares to record data collection and can present this to you as a live document so you have complete visibility of these calls and of the service that we're providing.

After Care

Aftercare can be the difference between a one off customer and a repeat customer. Calling in to check if they are satisfied with their recent purchase or service and whether there is anything that could be done differently to enhance their experience. This can make all the difference to a customers experience. Not only is it rewarding for the customer and a clear signal that their business is valued but also a useful way to see if there is any way in which your service could be improved. We can place these calls with a friendly yet professional disposition and collate any information required, to create a report and feedback to you.

Email Monitoring

More and more customers are showing a preference towards contacting businesses through email or contact forms. Ensuring that emails are monitored and replied to in a timely manner ensures that a high level of customer service is in place as well as not missing any business opportunities. If you are receiving more emails than you can reply to, or are receiving emails whilst you are out of office, we can pick these up for you. We can clear your inbox, reply to customers as soon as they contact you and organise your inbox so that it's easy and clear to see the newest enquiries.


Sophie and Amy, along with their team at Mint Live, have helped us navigate the biggest peak seasons for us at Bloom & Wild. When the inbox has been soaring, it has been a relief to have such a trustworthy team on hand to continue delighting our customers to our usual high standards. Their flexibility and the level of customer service they have been able to provide is exceptional and we look forward to continuing our partnership with them!


Bloom and Wild Lead Customer Delight Manager

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