The way that businesses engage and communicate with their customers is of huge importance.
We become an extension of your team, meaning that we treat your customers as if they were our own. We take the time to learn your business and your products to ensure that we can give the best possible customer service. We have had feedback that our team is very delightful and friendly on the phone and tend to build a great rapport with your customers.
We can both take inbound and make outbound calls on your behalf. We deal with customer queries and complaints, complete feedback calls, take orders over the phone and place them on your existing ordering systems, calling leads that have expressed an interest in your business and much more. As well as phone support, we monitor and manage inboxes, use live chat and social media to communicate and resolve your customer's queries.
Enquire below to find out more information and about everything else we're able to help with.
Whether you are looking for team members to integrate into your existing team or just to jump in when you're busy we are here to help.
We have friendly and efficient team members on hand when you need them
Unlike many similar companies, we do not expect you to commit to a minimum number of tickets to use our service. We understand as a small/growing business that you can’t always guarantee the number of emails or calls you will receive in a month.
We pride ourselves on our flexibility and being able to work around you. We support you in every way possible, so we will only charge for the time spent and not a minute more.
Outbound calls can be needed for many different reasons in various aspects of your business. We can utilise our team and expertise to make these calls on your behalf. Whether thats contacting leads, making business enquiries or any other call that needs to be made, we are able to help. No job is too big or too small.
Aftercare can be the difference between a one off customer and a repeat customer.
Sophie and Amy, along with their team at Mint Live, have helped us navigate the biggest peak seasons for us at Bloom & Wild. When the inbox has been soaring, it has been a relief to have such a trustworthy team on hand to continue delighting our customers to our usual high standards. Their flexibility and the level of customer service they have been able to provide is exceptional and we look forward to continuing our partnership with them!