Customer Service Agent – Immediate Start

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We’re looking for a friendly, enthusiastic Customer Service Agent to join us and work with one of our fantastic clients, a popular dog food brand Pure Pet Food. If you’re passionate about great customer experiences (and dogs, too), we’d love to hear from you!

 

A bit about the role

In this role, you'll engage with customers through telephone, email, and online chat, offering

an opportunity to shape their experience with Pure. Whether they are a new or long-
standing customer, your focus will be on strengthening our relationship, offering tailored

support that meets their individual needs.

You'll handle a wide range of inquiries, from assisting new customers to addressing specific
nutritional queries, resolving issues, and handling complaints. Always ensuring their
experience is seamless, you will approach each situation with empathy and professionalism.

Your goal is to deliver exceptional customer care by providing prompt, clear, and empathetic
responses that address both customer needs and business objectives.

In addition to solving customer issues, you will also upsell additional products that
complement their needs, adding value to their experience with Pure. You’ll identify
opportunities to introduce new products or services, helping customers find solutions that
best meet their needs while contributing to the company’s growth.

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What we offer:

• Full-time or part-time hours to fit your schedule.

• Workdays from 8 AM to 5 PM, with some weekend and evening availability required.

• The option to work remotely if preferred.
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What we’re looking for:​

• Experience in customer service—you know how to make people feel valued.

• A warm, approachable personality with excellent communication skills.

• A results-driven mindset, comfortable working towards targets.

• While not essential, a love for dogs is definitely a plus!
   

What you’ll do:

• Answer customer queries through calls, emails, and chat, providing friendly and professional support.

• Resolve issues and deliver excellent service with care and efficiency.

• Help maintain the reputation of a brand that customers trust.
   

If you’re ready to bring your skills to a supportive and rewarding role, apply today! Let’s get started on this exciting new opportunity together.