Head of Customer Delight
"We’ve been working with Mint Live since 2018, and they’ve been a key partner for us as we’ve grown and scaled our business and allowed us to keep our reply times to customers down, and our customer satisfaction high.
Every person on the team is professional, flexible, and delightful. The Directors have taken time to learn and embrace all things Bloom & Wild and are now able to lead an extension of our Customer Delight team at all levels.
Each person who works on our account does so with a high level of delight and is really invested in their own development, our customers and the brand. I wouldn’t hesitate to recommend Mint Live for their work, whether it’s a short-term emergency cover, or full-scale ongoing assistance, they’ve grown and flexed with us for the last couple of years. They care about their staff, and this shines through in the work that’s produced and we’re excited to continue our partnership with them."
Head of Borrow support
"Library of Things has been working with Mint Live for ten months now and it’s been absolutely fantastic! Our Borrower Support team plays a key part in the smooth day-to-day running of our business, so having Mint Live on board to provide expert and flexible customer service to our borrowers during a period of huge company growth as we’ve expanded into new locations has been such a rewarding experience.
We’re now able to serve our customers for more hours in the day with more hands on deck, ensuring borrowers get the support they need! The team is so receptive to additional training as our processes develop and change, and Mint Live’s warm and friendly agents have also helped us with diverse projects that help our borrowers - like redesigning our Help Centre and proactively gathering customer feedback - which we simply wouldn’t have had the capacity to do without their stellar assistance.
Library of Things is so happy in our relationship with Mint Live, and we would highly recommend their services to any growing enterprise in need of a joyful and professional customer support team. Thank you for all the brilliant work you do to help us make borrowing better than buying!"
"I have worked with these guys across both of my businesses for a number of years now. They've been of great assistance to me and I recommend them from anybody looking to outsource their customer services."
"Mint Live have been such a great addition to our company and help during a really busy time for us. They've really immersed themselves into our company values, customer service and understanding each one of customer needs.
They are a really lovely team and I'd recommend them to anyone who is looking for a team you can trust to get on with the job and give a 5 star service"
Chief Marketing Officer
"I am so grateful for your flexibility in support of my seemingly ever-changing requirements!! This really is a weight off my mind.
Thanks again Sophie, you guys have a great business and are providing a really valuable service. I am realising more and more how difficult it is to find good people to work with, so you really are like a breath of fresh air!"
Founder and owner, ProClean People.
"I have been using Mint Live for over 7 months now as I found I was getting bogged down with a lot of admin work. I was recommended to Mint Live by a colleague who had used them very successfully.
I had a Zoom meeting with Sophie and Amy to go over how my business worked and to discuss what elements they could take over to give me more time to do the important and most skilled part of my work - photograph restoration.
Amy took responsibility for the tasks and duties I allocated to her and from day one she did just what I needed, accurately and in good time.
Going forwards I have been confident to delegate more tasks over to Amy and it has created a very significant increase in the productivity and turnover of my company, Photographs Forever.
I would certainly recommend Mint Live to others who need additional help as and when it's necessary without taking on additional full time staff."
Founder & owner of
"Having Mint Live focus on our social media and marketing has taken away the time and stress we would usually have put into getting our name out there.
They have delivered tangible results and we have seen an uptake in business directly as a result of their work.
We can now focus on the building work knowing they have our marketing under control.
They were also very approachable and always available when needed, meeting deadlines and keeping the whole project on track."
Director Pledge building services
"I was recommended Mint Live by a friend to build a new website for my business, Glen-Esk Flowers.
The new website is fantastic, works so well with my customers and is easy to use!
Mint Live have been brilliant, explained everything to me all the way through and they are always there if I need any help.
I would 100% recommended them! Very very happy!!!."
Owner Glen-Esk Flowers
"I have worked with Mint Live since June 2020 and all I can say is thank you!
Sophie stepped into my business during a really difficult time, not only did she make a huge difference to my work load, she gave me peace of mind with the business. I have thoroughly enjoyed working with Sophie and would highly recommend Mint Live for any size business."
Co-Founder and owner of Pure Publications