It’s a frequent misunderstanding that outsourced customer support is only something suitable for larger, established businesses. The fact is that all businesses, big or small, require an edge when it comes to customer service. Outsourcing may be just the thing you need to stay ahead of the curve.
We’re here to show you how a business of any size can benefit from outsourcing their customer service!
1. Well-trained CS agents:
If you happen to be a small business, potentially specialising in a very hands-on creative field, you may not necessarily have the best experience in dealing with customers. Handing over to a team that are well-versed in dealing with customers of all kinds, you can rest assured your customers are taken care of.
Yes, you could take it upon yourself to train up your own staff, but if you’re not overly experienced yourself, this may be counterproductive. It's why so many larger businesses also trust outsourced customer agents, as they are specialised in this field.
Again, not only does it mean your customers will have a great customer experience- but you can focus your attention fully elsewhere. Pour your energy into growth, branding, creating, and feel at ease that professionals are giving your customers their fullest attention.
2. It’s not as expensive as you think:
A big worry for lots of small businesses: is it too expensive? The short answer is no. In all honesty, you’re more than likely to save money by outsourcing your customer
services. The money you’ll save from not having a full-time employee will be a massive saving in itself, as you’ll no longer have to worry about sick pay, holidays and full-time hours.
Mint Live work on a flexible ad hoc basis, meaning we set pricing fairly, and won’t bill you for an hours work if it only takes us 15 minutes. As well as this, when you experience busier peak periods, you needn’t hire a whole new team.
Outsourcing allows you to grow to a larger team during peaks, and lessen this when things get quieter.
This leads us nicely to the next point.
3. Expert customer support during peak periods:
If you’re a small business who has recently started to gain some decent traction, you may find yourself feeling a little overwhelmed when things begin to get hectic during the seasonal period.
During this time customers will be more demanding, and require more support than usual, not to mention the general demand for your product/ service also spiking.
Outsourcing to an experienced team not only means you can grow your customer support as and when you need, but you can rest assured that customer satisfaction will remain high during peak periods.
4. Customer loyalty:
It’s a known fact that good customer service makes all the difference in business nowadays. If your customer service is not 100%, customers will find it hard to trust you as a business and may take their loyalties elsewhere.
Of course, this isn’t to say you can’t achieve great customer experiences if you choose not to outsource. However, family-run businesses or start-ups with smaller staff numbers who have happened to grow unexpectedly may find it difficult to respond to their customers in a timely manner.
We understand how time-consuming running a growing business can be, and outsourcing to a company like Mint Live means there will always be a dedicated team there for your customers whenever they need.
5. Fast, flexible and forward-thinking:
We’ve touched on this before, but hiring a full-time employee is not only expensive, it will eat up precious time.
By eliminating the recruitment process and outsourcing customer service, you will be able to have an expert(s) on hand in no time at all.
This flexibility can also be found elsewhere, for example here at Mint Live we are able to scale up or down depending on what you may need as a small business. So if you require as little as one agent or a whole team, you’ll be covered.
An outsourcing partner such as Mint Live is also a great asset to have for your small business that’s growing, due to our varied skill-set. Perhaps your administrative tasks have begun taking up too much of your time, and you need an extra pair of hands- we can help you there too.
Through outsourcing customer service, you can feel certain that when your business grows, your increasing calls, emails, tickets, will be in safe hands. This specialist support for customers will heighten their experience with your business and instil an ethos of customer care.
Here at Mint Live, our dedicated team of friendly customer service agents will answer customer queries quickly and professionally. We'll learn the ins and outs of your policies, products, and preferences, so you can rest assured your company's core values will be carried through to your customer service.
Get in touch here if you’d like to have a chat about how we could help you
Have a read of some of our testimonials here.