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Mint Live's Ultimate Guide to Outsourcing Customer Service & Admin:

Updated: Jun 30, 2022

As businesses begin to grow, it’s a given that the number of tasks on your to-do list increases exponentially too. Saving time and costs, outsourcing is key to how businesses can just get on with the important work without any unnecessary headache.

Day-to-day tasks like answering calls, sending emails, or conversing with customers can take up such a big chunk of time unnecessarily. Even smaller businesses who may feel they can do it all can still benefit from a helping hand.

Now more than ever, outsourcing Customer Service and Admin tasks is an integral part to growing businesses in the UK. Lucky for you, Mint Live is well-versed in taking on Customer Service & Admin duties.

In this blog, we’ll go through the several aspects of business that can be outsourced to a third party. We’ll also walk you through the benefits, mistaken myths and reasons why outsourcing will help uplift your business.

What is outsourcing and how can it help your business?

Outsourcing is when a business gives out certain job functions to a third party, which they will then handle on your business’ behalf. This allows you to focus on tasks that are central to your business’ growth.

You can outsource Customer Service and Admin or even IT and finance- it all depends on what your business needs.

So, where do you start with outsourcing?

  1. First, have a clear understanding of what it is you require. Whether it be cover for an upcoming peak, admin support, or just a small team to cover Customer Support a few days a week.

  2. Once you have a general idea, Mint Live will then have a nice long talk about exactly what it is your business needs. You’ll let us know your goals, objectives, KPIs, so we can ensure we’re offering you the appropriate service.

  3. Maintaining a healthy relationship with the company you are outsourcing to. We understand that communication is key to successful outsourcing and will be there every step of the way to ensure your business will flourish.

Why should you outsource some segments of your business?

In short, being a business owner is hard and being a relatively new small business owner amplifies all of those hardships tenfold. It’s important to know your business is never too small to outsource, have a read here if this is a big concern of yours.

Here are a few examples why you might decide to outsource:

  • Reduce Costs: The big one! Overall, outsourcing is more affordable than hiring someone full-time. Working with a team of experts like us at Mint Live allows your Customer Service to be carried out efficiently. This means happy customers with less money spent on overhead costs. Win-win!

  • Time: Outsourcing is one of the best ways to free up time as a small business owner. Customer Service and Admin are both incredibly time-consuming tasks to handle, and trying to do everything yourself will more often than not result in burn out. Hand over your inbox to an experienced team that cares and focus on the bigger picture of growing your business.

  • Improved Quality: When you’ve decided to outsource your Customer Service and Admin, you are gaining a team of specialists who are likely far better at doing those tasks than your existing in-house team. Those who are currently spending their day-to-day on mundane, time-consuming tasks can better use their skills in other, most integral aspects of your business. Think of us as an extension of your team, helping you thrive as you grow.

What are the main concerns of outsourcing?

If you’re considering outsourcing customer service/ admin, a few concerns may spring to mind. This is only natural, and we’ll go through some of the most common outsourcing myths here to show there’s really nothing to worry about!

  • Less Quality and Knowledge: For some outsourcing companies, quality may be compromised for quantity and profits. This will never be the case when working with Mint Live, as we know our success is dependent on your successes. We'll work with you to learn your policies, products, and preferences, so you can rest assured your company's core values will be carried through to your customers.

  • Security concerns: We already work with multiple companies, ensure all data is kept safe, and follow GDPR rules. Your security is of utmost importance to us!

  • Lack of Control: As a small business, we know how hard it can be to hand over even a small piece of control. Nevertheless, working with a proactive and attentive business like Mint Live will alleviate so much undue stress for you. Having open communication with our clients is so important, as it ensures we all stay on the same page and are consistently working towards what works for you.

Outsourcing will improve your customer satisfaction:

Providing good customer service is integral to the success of your business. Unfortunately for smaller businesses who are growing, it can become hard to provide the best service to your customers whilst you’re also busy elsewhere. The same goes for if you are just looking for help during your peak periods. A ticket influx can be so hard to manage on your own, and the headache of hiring a full-time or part-time staff member just isn’t worth the headache.

Allowing customer service experts like Mint Live will enhance your business, satisfying your customers whilst you shift your focus elsewhere. Responsibilities of answering phones and customer queries will melt away, as there will be a dedicated team on-hand to delight each and every customer that gets in touch.

We’re here to make your lives easier, all while maintaining a high quality experience for your customers.

Get in touch with Mint Live and improve your work-life balance with ease:

So does outsourcing sound like it can be of help to your business? We hope we’ve been able to cover most of your questions and concerns, whilst showing you how valuable outsourcing can be.

Still need a little more convincing? Have a read of some of our lovely testimonials here to see how our professional, skilful team of agents provide exceptional customer service daily. Working with Mint Live will ensure every call, email, and interaction with your customers will be handled with the utmost care and attention.

Contact us today and let’s have a chat about how we can help your business thrive.

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