If you are looking at outsourcing for your business, you may have been overwhelmed with the pros and cons and are struggling to decide whether it’s right for you? Well we’re here to help! We have debunked the most common cons to outsourcing, have a read below:
Customer satisfaction - Mint Live is made up of a friendly and delightful team that can fit into any company. We pride ourselves on delivering the best customer service possible and your business is no exception! Just take a look at our testimonials if you don’t believe us!
Not as knowledgeable as an in-house team - We'll learn the ins and outs of your policies, products, and preferences, so you can rest assured your company's core values will be carried through to your customer service. We have a fantastic onboarding team who will create training programmes and teach more staff as your business continues to grow. We already have a wide knowledge of many systems but are always happy to learn more!
Not the top priority - Across Mint Live we work with many incredible businesses, providing multiple services. However, this will never mean that one is more important than the other. We truly care about your business and will always give 100% when working for you. Depending on how much you need us, we can provide a dedicated team who only works on your business if this is a concern.
It's too expensive - This is a big concern for a lot of businesses, and it really isn't true. Outsourcing means you won't have the costs of hiring a full-time staff member (holiday pay, sick pay, rigid working hours). Working on an ad hoc basis means we won’t bill you for an hours work if it only takes us 15 minutes.
Security concerns - Your security is our top priority. We work with multiple companies already and work hard to keep all data safe and follow GDPR rules. We have procedures in place to make sure of this but if you would like to discuss this further, please do get in touch!
We really do hope this helps debunk some of the common myths! If you are considering outsourcing some of your business needs, why don't you drop us a message and one of our team can discuss your needs to see if it is right for you. There is no obligation and we would love to help!
